Business Systems Analyst

Experiences

J&A Consulting

Bournemouth, United Kingdom
Technical Apprentice
April 2016 - April 2017

J&A Consulting ltd is a software consultancy business. My role as a Technical Apprentice was to manage and update the J&A website, maintain company infrastructure/hardware, basic ad-hoc administration tasks. This role involved:

  • Deploying hardware
  • Designing and deploying web-pages
  • Studying towards Diploma

GCI

Poole, United Kingdom
Junior IT Service
Desk Engineer
April 2017 - June 2018

GCI are a leading Converged ICT Service Provider. As a Junior IT Service Desk Engineer, I provided both Infrastructure and Desktop support to the customers in-house IT teams or end users directly. This was a largely customer facing role, involving frequent direct communication with the customer and/or third-party companies.

  • Monitor system/device alerts and action them appropriately
  • Action all tasks within SLA
  • Liaise with third-party companies (eg. ISPs) to resolve issues

GCI

Poole, United Kingdom
Junior Business
Systems Analyst
June 2018 - Present

As a Business Systems Analyst I work on critical business products, specifically ServiceNow. My role is primarily a developer orientated position, which involves building applications/features on the platform that will meet the requirements of the company and also meet ServiceNow’s best practice standards. The role naturally also involves resolving any outstanding issues with custom development on the platform and working with ServiceNow to mitigate any platform bugs. Key skills:

  • Proficiency in JavaScript
  • Deployment, Integration and Implementation of ServiceNow PaaS
  • A solid understanding of relational databases
  • Ownership of projects
  • Understanding of ServiceNow's best practices

Education

Level 3 Diploma Professional Competence for IT and Telecoms Professionals

3AAA Academy
2016 - 2017
Level 3 Diploma awarded upon completion of Apprenticeship

Level 3 Extended Diploma ICT Systems and Principles

3AAA Academy
2016 - 2017
Level 3 Extended Diploma awarded upon completion of Apprenticeship

Advanced level apprenticeship IT, Software, Web and Telecoms Professionals

J&A Consulting
2016 - 2017
Apprenticeship Certificate awarded upon completion of Apprenticeship

Professional Skills

Top Skills

ServiceNow Administration

9 months
I am able to administer the ServiceNow platform and make various configuration changes, in addition to providing end user support with issues regarding the platform.

Programming Languages

2 year
I am able to develop proficiently with JavaScript with little guidance, and I am very confident with using HTML/CSS/XML/JSON in addition to web frameworks such as AngularJS and Bootstrap.

ServiceNow ServicePortals

9 Months
I have experience with ServicePortals, I have made entirely new portals and altered existing OOB portals. I am able to build widgets for portals from the ground up and apply my knowledge of Angular to make them dynamic.

Specific Skills

Client-side scripting Server-side development JavaScript PowerShell
Git JSON jQuery HTML/CSS
Administration XML Web Frameworks Efficient DB Queries

References

Get in Touch

Thank-you for taking the time to read through my CV. I am currently looking for a ServiceNow developer position in London as I am hoping to progress my career and I strongly believe my current skill-set is valuable. I am fully flexible in terms of working hours and travelling.


You can email me at james@isger.co.uk or download a copy of my CV below.

JAMES ISGER

Business Systems Analyst


james@isger.co.uk

Experiences

J&A Consulting

Technical Apprentice
April 2016 - April 2017

My role as a Technical Apprentice was to manage and update the company website, and complete basic ad-hoc administration tasks. This role involved:

  • Deploying hardware
  • Designing and deploying web-pages
  • Studying towards Diploma

GCI

Junior IT Service
Desk Engineer
April 2017 - June 2018

As a Junior IT Service Desk Engineer, I provided both Infrastructure and Desktop support to the customers in-house IT teams or end users directly.

  • Monitor system/device alerts and action them appropriately
  • Action all tasks within SLA
  • Liaise with third-party companies (eg. ISPs) to resolve issues

GCI

Junior Business
Systems Analyst
June 2018 - Present

As a Business Systems Analyst I work on critical business products, specifically ServiceNow. My role is a developer orientated position, which involves building applications/features on the platform that will meet the requirements of the company. Key skills:

  • Proficiency in JavaScript
  • Deployment, Integration and Implementation of ServiceNow PaaS
  • A solid understanding of relational databases
  • Ownership of projects
  • Understanding of ServiceNow's best practices

Education

Level 3 Diploma Professional Competence for IT and Telecoms Professionals

3AAA Academy
2016 - 2017

Level 3 Extended Diploma ICT Systems and Principles

3AAA Academy
2016 - 2017

Advanced level apprenticeship IT, Software, Web and Telecoms Professionals

J&A Consulting
2016 - 2017

References

Get in Touch

Thank-you for taking the time to read through my CV. I am currently looking for a ServiceNow developer position in London as I am hoping to progress my career and I strongly believe my current skill-set is valuable. I am fully flexible in terms of working hours and travelling.


You can email me at james@isger.co.uk or download a copy of my CV below.