J&A Consulting ltd is a software consultancy business. My role as a Technical Apprentice was to manage and update the J&A website, maintain company infrastructure/hardware, basic ad-hoc administration tasks. This role involved:

• Deploying hardware
• Designing and deploying web-pages
• Studying towards Diploma

GCI are a leading Converged ICT Service Provider. As a Junior IT Service Desk Engineer, I provided both Infrastructure and Desktop support to the customers in-house IT teams or end users directly. This was a largely customer facing role, involving frequent direct communication with the customer and/or third-party companies.

• Monitor system/device alerts and action them appropriately
• Action all tasks within SLA
• Liaise with third-party companies (eg. ISPs) to resolve issues

As a Business Systems Analyst I work on critical business products, specifically ServiceNow. My role is primarily a developer orientated position, which involves building applications/features on the platform that will meet the requirements of the company and also meet ServiceNow’s best practice standards. The role naturally also involves resolving any outstanding issues with custom development on the platform and working with ServiceNow to mitigate any platform bugs. Key skills:

• Proficiency in JavaScript
• Deployment, Integration and Implementation of ServiceNow PaaS
• A solid understanding of relational databases
• Ownership of projects
• Understanding of ServiceNow's best practices